Some Monbebe have missed out on the chance to meet MONSTA X, despite paying full price for VIP and Hi-Touch tickets.
Earlier in the week, an email informed fans that only some of those who had bought tickets would receive the full benefits. Typically, Ultimate VIP Standing tickets promised a floor standing ticket, early entry, an experience of high-fiving the artists and wave goodbye to them after the show, a choice of signed CD and poster, and a custom laminate and lanyard. As for Hi-Touch Standing tickets, these promised the standing ticket, the laminate, and a high-five with the group.
However, the email revealed that only the first 200 and 500 tickets respectively would have an ‘opportunity’ to gain the full experience. The email also outlined what the other ticket holders would receive in compensation.
According to Eventim and AXS, there had been a ‘programming error’ that led to the overselling of tickets. This, of course, led to fury amongst the fandom, who had paid up to £190 to see the seven-member group.
Further emails were sent out to inform fans that their tickets had been refunded. This left fans on edge, as not all emails had been sent out.
This news comes as MASC’s London and Paris concerts, organised by Beyond Entertainment, were rearranged into fan meetings. In our statement on the issue, we revealed that there had never been a confirmed booking for the concert.
It’s important that fans know their rights when purchasing tickets. Our advice at UKP is to:
- Always check ticket website wording and any small print on the page;
- Check T&Cs in confirmation emails;
- If you believe your tickets have been mis-sold, look to contact ticket seller customer services
- If necessary, complaints can be made to ASA (Advertising Standards Authority) and STAR (Society of Ticket Agents and Retailers)
- Remember that PayPal and credit card payments are often covered.